24 hours · 7 days · no call-out fee if we do the work
Something has gone wrong. Ring this number.
Closed·opens Tue 07:30Emergency line 24/7
What to do while you wait
Gas smell
Open windows, do not touch light switches, leave the building, then ring the National Gas Emergency line on 0800 111 999 before you ring us.
Burst pipe
Turn off the stopcock — usually under the kitchen sink — and open the cold taps to drain the system. Move anything electrical away from the water.
No heating or hot water
Check the boiler pressure gauge is between 1 and 1.5 bar and the thermostat has batteries. If neither helps, ring; most of these are a one-visit fix.
Electrics tripping
Reset the consumer unit once. If it trips again, leave it off and ring — a repeating trip is telling you something.